FAQ

1. Where do you ship to?
We currently ship across the United States.

2. How long does shipping take?

We offer several shipping options:

✦ Express Shipping (3–6 business days): $20
✦ Free Shipping (7–14 business days): $0
✦ Free Standard Shipping (7–14 business days): $10

Orders are typically processed within 1–3 business days before shipment.

3. Why are there multiple “Free Shipping” options?
Some promotions or products may include different free shipping methods. All free shipping options deliver within 7–14 business days.

4. Will I receive a tracking number?
Yes. Once your order ships, you will receive a tracking number via email.

5. Are your watches water-resistant?
Many of our watches are splash-resistant, but we recommend checking each product description for specific water resistance details.

6. Do the watches come with batteries?
Yes, most of our watches come with pre-installed batteries and are ready to use upon arrival.

7. Can I adjust the watch size?
Many of our watches come with adjustable straps or can be resized by a local jeweler if needed.

8. How should I take care of my watch?
Avoid exposure to strong chemicals, excessive moisture, and impacts to maintain long-term quality.

9. Can I change or cancel my order?
Orders can only be modified or canceled shortly after purchase. Please contact us as soon as possible.

10. Do you accept returns or exchanges?
We accept returns or exchanges within a limited period if items are unused and in original condition. Please contact us before returning any item.

11. How can I contact customer support?
You can reach us via email, and we typically respond within 24–48 business hours.